University Advisor – HigherEdJobs

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University Advisor

Position Title:University Advisor

Position Type:Regular

Salary Range:
$58,520 – $67,260 annual; commensurate with experience

Pay Frequency:Annual

POSITION PURPOSE

The John B. Drahmann Academic Advising and Learning Resources Center is a key resource in the University’s faculty-based advising and academic support systems. The Center has responsibility for a number of University-wide programs with a primary focus on undergraduates: development and support of faculty advising, academic monitoring, tutoring and learning assistance programs, supplemental advising to students in difficulty and returning students, outreach to and academic support for populations such as students of color and first-generation students, collaboration with Center for Student Involvement (CSI) to provide advisors and workshops for first-time first year and transfer students during New Student Orientation, and collaboration with Residential Life to provide academic advising on location in Residential Learning Communities. The University Advisor reports to the Dean of Academic Support Services and supports the work of the Drahmann Advising and Learning Resources Center. The University Advisor contributes to integrated education and developmental advising at Santa Clara University. In this context, the University Advisor works as a generalist to advise students on their program of study and as part of the Drahmann Center team by participating in a variety of activities which support the advising and learning resources functions of the Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The duties of the University Advisors require effective time management, knowledge of advising resources, and excellent problem-solving skills. The work involves navigation of complex systems in a fast-paced environment. The University Advisor works effectively and enthusiastically both independently and as a member of a dynamic team within the Drahmann Center and with other campus units. More specifically, University Advisors:

Provide general academic advising and referrals for new, transfer, and continuing students, employing developmentally and culturally appropriate frameworks and methods. (approximately 40%)

  • Advise students in areas such as University policy and curriculum requirements
  • Stay current with changes in University policies and undergraduate degree programs
  • Advise, provide information and referral for undeclared students by providing options for declaring majors and minors
  • Provide specialized advising and resources to enhance student resilience, such as tracking and monitoring probationary students
  • Improve academic advising skills and serve as a resource for University staff and faculty through in-service professional development activities
  • Work in a variety of locations across campus, including offices, classrooms, residence halls, and the Learning Commons
  • Responsibilities in the Center will include some evening and weekend assignments

Work independently and as part of a team with other Drahmann Center staff on Advising Outreach, Learning Resources activities, and other Center projects. (approximately 40%)

  • Collaborate with other offices on campus to help students meet their academic goals
  • Work with students, other Center staff, and campus colleagues in areas such as the following: learning assistance workshops and programs; Core Curriculum workshops and programs; schedule planning and registration workshops; outreach to Residential Learning Communities; joint activities with University offices to facilitate events such as Unity Week, Parent Weekend, Open House, and Preview days; and effective outreach to specific student groups (e.g. international students, students with disabilities, athletes, and LEAD Scholars)
  • Support efforts to build a culture of evidence through assessment activities that lead to continual improvement of existing programs and the development of new initiatives
  • Work as a team member and cross-train with other staff in the Center

Work as part of a team by assuming primary or secondary responsibility for one or more specific projects or portfolios in the Center. (approximately 20%)

  • Work on common projects or portfolios to support first year and transfer advising and registration, Welcome Weekend, and Family Weekend; the Director of the Core Curriculum; the transition of transfer students; students uncertain about their majors; faculty advising in the Leavey School of Business, School of Engineering, and College of Arts and Sciences
  • Provide pre-professional program (e.g. pre-health, pre-law) advising
  • Participate in other projects and undertake other duties as assigned to support the evolving advising and learning resources needs of the Center

C. GENERAL GUIDELINES

  • Recommends initiatives and implements changes to improve quality and services
  • Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices
  • Maintains contact with customers and solicits feedback for improved services
  • Maximizes productivity through use of appropriate tools; planned training and performance initiatives
  • Researches and develops resources that create timely and efficient workflow
  • Prepares progress reports; informs supervisor of project status; and deviation from goals
  • Ensures completeness, accuracy and timeliness of all operational functions
  • Prepares and submits reports as requested and required
  • Develops and implements guidelines to support the functions of the unit

D. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

Knowledge:

  • Knowledge about integrating developmental and multicultural advising for individuals and groups and learning resources services and programs
  • Knowledge and understanding of student information systems in a university setting (PeopleSoft knowledge preferred)
  • Familiarity with and commitment to the mission, goals and vision of Jesuit education, and of Santa Clara University in particular, preferred

Skills:

  • Excellent time management, organization, and ability to see assigned tasks through to completion
  • Skill and effectiveness in managing multiple projects concurrently, with several projects in various stages of completion
  • Excellent interpersonal skills, including effective oral and written communications with the campus community, internal customers, and team members to develop working relationships, secure and/or provide information, identify and resolve problems, and develop solutions to accomplish organizational goals
  • Proficiency in Google, Microsoft Office, and Symplicity’s Insight software

Abilities:

  • Ability to handle confidential information appropriately according to state and federal laws, as well as campus procedures
  • Ability to work as part of a multi-faceted team of faculty, staff, and students of diverse backgrounds
  • Creativity, flexibility, and self-motivation
  • Support a positive work environment through respect, compassion, and growth

Education

  • Master’s Degree or equivalent experience and education

Experience:

  • Five to seven years of academic advising experience in a post-secondary institution

E. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Examples:

  • Considerable time is spent at a desk using a computer terminal
  • May be required to travel to other buildings on the campus
  • May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations
  • May be required to occasionally travel to outside customers, vendors or suppliers

F. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Examples:

  • Typical office environment
  • Mostly indoor office environment with windows
  • Offices with equipment noise
  • Offices with frequent interruptions

EEO Statement
Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Belinda Guthrie, Director of Equal Opportunity and Title IX, 408-551-3043, bguthrie@scu.edu, www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its’ commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/University-Advisor_R1222

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