Student Success Navigator – HigherEdJobs

Overview: Under general supervision, a Student Success Navigator fosters the student’s sense of responsibility for
his/her academic progress, assists the student in obtaining accurate information about educational and career options, academic
requirements, policies and procedures. Directs the student in developing achievable career and educational goals including the creation of
an individual plan to track progress toward goal achievement. Fosters the student’s sense of responsibility for their academic progress.
Creates a welcoming environment, which assists students in developing connection to the SFCC community. Demonstrates commitment to working
with a diverse student population. Creates a student centered academic environment. Demonstrates the mission and core values of SFCC while
representing the college professionally. Understands and applies college policies and regulations in appropriate situations.
Student Success Navigator will advise in the following areas, but is not limited to Agriculture, Animal Science, Agronomy, Horticulture,
Conservation, Communication Studies, English and Foreign Language.

Essential Duties: 
A Student Success
Navigator will consistently apply the policies and procedures of State Fair Community College, learn requirements toward completion of
program assigned degrees & certificates and understand transfer issues and concerns, utilize excellent written, verbal, interpersonal
communication and presentation skills. Duties include:

  • Advocate to undecided students in obtaining resources to support career
    planning and decision-making.
  • Responsible for integrating the student’s composite academic knowledge into a holistic experience and
    assist with application of concepts to concrete applications. 
  • Teach the use of academic technology for student tracking,
    enrollment & registration. Assist students in resolving access issues with college technology.
  • Assist students with evaluating
    their personal circumstance when determining course load.
  • Instruct students through various self-service programs such as Starfish,
    mySFCC, Canvas, and Degree Works.
  • Determine, and then conduct appropriate follow-up activities to promote retention and completion
    (flags, referrals, kudo’s and To-Do, outreach, enrollment push).
  • Identify at-risk students and determine appropriate referrals to
    on and off-campus resources.
  • Coordinate appeals processes, including financial aid, academic standing, and prerequisite courses.
    Liaison with students regarding grade appeals and conduct and grievance processes.
  • Advocate and guide transfer students to
    develop/evaluate criteria to select transfer institutions, and assist them through the transfer process to ensure effective transfer.
    Advocate and guide technical students in preparation for career entry. 
  • Participate in program and college orientation and
    select recruitment events on campus; develop and present workshops and leadership activities that support student holistic development and
  • Identify, respond to and implement strategies regarding ‘red flags’, including determining and accessing appropriate on
    and off campus resources to address needs.
  • Lead, convene and assist with success teams, consisting of navigator and departmental
    faculty, in annual research of retention and completion factors. Develop projects, once factors identified as being statistically
    significant; determine strategies to pilot and evaluate. If successful outcome, propose implementation strategies to scale into SFCC
  • Develop success plan/strategy for students on academic probation; determine applicable policy/procedure, including
    consideration of repeat course implications, Course Program Of Study impact, financial aid policy, student timeline, appeal criteria, and
    availability of courses. Initiate discussions of academic ‘fit’ with regard to student goal and their strengths, providing information from
    O Net and other sources on related careers and employment options, when appropriate. Provide final approval of course enrollment for
    students on Probation 1, 2 and 3. 
  • Authority to interpret, develop, and implement college policies and practices in response
    to identified student concerns.
  • Responsible for providing consultation and recommendation to administration, faculty, staff and
  • Teach and provide ongoing training to faculty, staff and students on academic technology.
  • Liaison with financial
    aid to provide explanation to students, as well as next steps, with regard to individual circumstances surrounding financial aid regulations
    and red flags. 
  • When provided departmental goals, work collaboratively and independently to determine and implement strategies
    to meet the goal.
  • Direct students in enrollment activities, leading to goal completion. Navigator caseloads may include 315+
    students for whom individual academic degree plans are created. Promote co-curricular activities and leadership development to build student
    brand and marketability. Teach student how to develop networks and leverage them for building their brand. Guide students through
    developmental milestones, determine and implement appropriate interventions. 

The preceding duties have been provided
as examples of the essential types of work performed by positions within this job classification. Management reserves the right to add,
modify, change or rescind work assignments as needed.



  • Computer skills including word processing, email, internet, and basic
    spreadsheet skills.
  • Ability to achieve goals, plan and implement programs with little supervision.
  • Improve and promote
    student success academically, personally and professionally.
  • Participate in faculty and college committee activities.
  • Be
    able to efficiently work as a team member with faculty and staff.
  • Maintain and update advisee records as necessary, utilize campus
    technology effectively to support student enrollment.

Preferred Qualifications – Knowledge of
learning theory, student development theory, counseling methods, crisis intervention, goal setting, conflict resolution, ADA knowledge, and
campus and community referral resources preferred. General FAFSA knowledge as well as an understanding of how course enrollment affects
eligibility for Title IV funding preferred.

Experience – Experience working in
higher education in academic advising/retention services as well as demonstrated experience working with college students preferred. Human
services and/or customer service background required. Experience working on a Student Information System and other academic technology (such
as an LMS, Early Alert system, Degree Audit software) is preferred. Agriculture industry experience is preferred.

Education – Bachelor’s Degree Required, as the navigator needs to have a comprehensive
understanding of undergraduate educational processes and requirements, including transfer. Psychology, Communications, education, or related
degree preferred.

Skills – Ability to demonstrate evidence of:

  • Knowledge of
    Microsoft Office tools
  • Excellent oral and written communication skills
  • Student centeredness
  • Positive interactions
    with a broad range of people with diverse backgrounds
  • Commitment to the philosophy and mission of the community college

Behaviors – Exhibit qualities of:

  • Self-confidence
  • Fairness
  • Creativity
  • Discretion
  • Adaptability
  • Tolerance for ambiguity
  • Integrity and trustworthiness
  • Ability to make good, consistent and fair decisions (based on fact and data)
  • Ability to work with cross-functional teams and to
    foster teamwork.

Please attach a cover letter, resume, and transcripts for review.

State Fair Community College is an equal opportunity employer

AA Statement: SFCC is an equal opportunity employer. It is the policy of State Fair Community College not to discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, ancestry, national origin, or veteran status in its educational programs, activities or employment as required by law in regard to admissions, awarding financial aid, access to courses and programs, and all student services as well as the recruitment, admission and retention of students.

As part of our enduring commitment to inclusive excellence on our campus, State Fair Community College, is a member of the Greater Missouri Higher Education Recruitment Consortium (HERC). HERC supports job seekers through the higher education job search process and it supports institutions in their efforts to create inclusive recruitment, hiring, and retention practices for staff and faculty.

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