Job No: 504493; 9/10/2021
STUDENT SERVICES PROFESSIONAL III
College of Arts and Letters
Salary Range: $4,691 – $6,683/Monthly
Work Schedule: Full-Time, Monday – Friday, 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.; temporary, expires on or before one year from start date; may be extended; exempt classification.
Essential Functions: The incumbent will work as part of an advising team assisting students. Responsibilities include student advising, overseeing comprehensive advising services provided by SSPs, developing advising workshops, and utilizing best practices to assist at-risk students in need of additional services. The incumbent will provide support for other SSP’s. Duties also include gathering and analyzing advising data and presenting results as requested; plan and will participate in university wide activities such as orientation, outreach activities, and other campus events involving community and educational partners; provide training to new advisors, faculty, and other appropriate administrators or staff; keep current on university policies and procedures and communicate any changes or modifications to SSP’s; and possess a high degree of judgment, persuasiveness, imagination, professional skills and knowledge related to advising and wider student support services. Working with the Director of Student Success and Advising, the incumbent will develop strategies to improve retention, graduation rates and overall student success.
Required Qualifications & Experience: Equivalent to graduation from a four-year accredited college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the incumbent has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Equivalent of four years professional experience in one of the student services program areas or in a related field; experience should evidence and indicate potential for further growth. A Master’s degree in a job-related field may be substituted for one year of the professional experience. The incumbent must demonstrate excellent written and oral communication skills; interpersonal and organizational skills; and public speaking skills. The incumbent’s past or current experience should indicate the ability to: apply a working knowledge of academic advisement (including counseling skills and techniques) to support major selection and student success; interpret and apply policies and procedures of an institution in relationship to assisting students; gather and analyze data to inform advising interventions and campaigns; and draw valid conclusions and make appropriate recommendations related to accomplishing academic goals; establish and maintain cooperative working relationships with staff, faculty, administrators, student organizations, other campus stakeholders and off-campus agencies; exercise tact, courtesy, alertness, and good judgment when responding to others; present clear and concise information orally and in writing, including the ability to communicate by phone and email; plan, organize, and prioritize work; develop and maintain database systems; multi-task, complete assignments in a timely fashion, and work under pressure; and be computer literate and proficient in standard word processing and database software including Microsoft Word, Excel, Outlook and PowerPoint; and possess an understanding of standard office procedures. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered.
Desired Qualifications: Baccalaureate and graduate appropriate degrees from an accredited university. Academic advising experience with lower and upper-division courses and working on a college campus. Familiar with PeopleSoft, or other network operating systems. Knowledge of general university policies and procedures.
Closing Date: Review of applications will begin on September 24, 2021 and will continue until the position is filled; however, the position may close when an adequate number of qualified applicants are received. A COMPLETED ON-LINE CAL STATE LA APPLICATION FOR EMPLOYMENT IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.
The University actively encourages qualified minorities, women, and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause undue hardship