QCC was established in 1963 to provide access to higher education to residents of Central Massachusetts. Since the early 60s, enrollment has grown from 300 to over 13,000 full and part-time day and evening students served. QCC offers over 70 associate degree and certificate career options in Business, Health Care, Technology, Liberal Arts, and Human Services. Additionally, over 137 credit and 300 noncredit courses are offered online, as well as a wide variety of classroom non-credit courses, workshops, and seminars. Classes are provided on the main campus, in downtown Worcester (Healthcare, Workforce Development, Continuing Education), at the Worcester Senior Center (Hospitality & Recreation Management), at Burncoat High School (Automotive Technology), and in the city of Southbridge.
Academic Advisors work with students to ensure their success upon enrollment and throughout the student lifecycle while at QCC. This includes, but is not limited to, articulating and planning short- and long-term educational and career goals, proper onboarding (StartRIGHT) in group and individual sessions, connection to tutoring services, and liaison services with faculty and other support areas as needed. They also provide support to students by creating educational plans and troubleshooting with logistical and academic issues associated with enrollment and goal achievement, all while providing superb customer service with all students and college personnel. The STEM Academic Advisor will work with identified students to help them overcome barriers to persistence and aid them in developing career and education plans which include selecting appropriate courses applicable to their major program of study, interpreting assessment scores to insure accurate placement, and making referrals to other college services as needed.
Reports directly to the Director of Advising
May supervise Work Study students
Duties and Responsibilities
1. With particular emphasis on the STEM-identified student population, provides information, assistance and guidance to prospective and newly admitted students regarding the link between students’ career goals, QCC majors, and transfer pathways, utilizing various information systems and resources such as Kuder, Occupational Outlook Handbook, MassCIS, and others.
2. Works collaboratively with Enrollment Services Offices, specifically Admissions, Registrar and Financial Aid, to resolve issues associated with enrollment at the institution. Serve as a liaison to all enrollment and student services offices as needed.
3. Orients newly admitted STEM students to the technological resources required to be successful at QCC. This includes, but is not limited to: The Q, Qmail, Blackboard, Starfish, Self-Registration activities, degree audits, etc. Conducts training sessions for current students on the same. This may occur in individual sessions, groups, or online (email, Skype, etc.).
4. Conducts outreach to STEM students via phone, classroom visits, email and Starfish as needed to support their success. Interventions may include individual, group, or online sessions around time management, utilizing and interpreting syllabi, connecting students to QCC services such as tutoring and counseling, raising midterm grades, preparing for final exams, study skills, and other topics upon request.
5. Collaborates with other offices around programming to further support student goals. This includes Disability Services, Tutoring Services, Admissions, Transfer Services, TRiO, Career Placement, Financial Aid, Student Life, etc.
6. As a member of the Success Center, perform advising functions across the various campuses and locations, utilizing a variety of communication methods. This may include, but is not restricted to: individual appointments, group sessions, classroom presentations, email, Skype, Blackboard, Starfish, and outreach call-outs as needed. Respect and uphold student confidentially while providing these functions,with the same thoroughness, courtesy and professionalism regardless of the method used.
7. Conducts StartRIGHT sessions, which will include initial outreach, leading sessions, working with students individually to create schedules, making short- and long-term plans for success with students as a part of the check-out process, and engaging in follow-up communication and meetings as needed.
8. Meet with students to assess their progress toward their stated goals, facilitating the creation of a comprehensive Academic Plan for all enrolled students. Engages students in retention interventions as needed, including, but not limited to Registration Preparation sessions, Q Review, StartRIGHT, etc. Provide guidance to students in developing success strategies to overcome academic difficulties or setbacks that may occur in STEM-related coursework.
9. Provide intrusive advising to a cohort of STEM students as needed or assigned and/or serve as a liaison and resource to students and faculty of specific courses or sections.
10. Maintain accurate and thorough records, including the documentation of advising sessions to record student meetings, phone discussions, and or email transactions and interactions.
11. Participate in intrusive outreach to student cohorts, which may include, but is not limited to: missed first class, Starfish flags/referrals, low midterm grades, probation/dismissal/reinstatement, incompletes, final grade outreach, cancelled classes, etc.
12. Interpret degree audits, placement scores, academic policy and course offerings to assist students in learning how to create their schedules and register for classes. This includes teaching students (either individually or in groups) to access and interpret their own information on The Q and walking them through the self-registration process within the self-help area and/or registering students for classes. Serve as a self-help area, guided advising/self-registration facilitator as needed. Serve at other stations or campuses as needed at the discretion of the Director.
13. Assist the STEM Starter Academy (SSA) Project Manager and the Program Administrator of STEM Initiatives with tracking of student progress towards personal and project objectives.
14. Submit monthly reporting activity data for STEM Starter Academy students; provide data for SSA yearly narrative report.
15. Maintain current knowledge and expertise in all academic programs. This requires attendance and participation in mandatory departmental and area trainings and updates, as well as reading QCC and NACADA publications and applicable scholarly research as needed.
16. Participate in annual evaluations regarding performance of duties, resulting in continual improvement and continuous innovation of the student success and retention initiatives, while maintaining a high level of customer service to students and college personnel.
17. Actively supporting the teaching and learning process; practicing honesty and integrity in and out of the classroom; striving to create and support a student-centered environment while fostering academic innovation and excellence.
18. Working actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respects the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
19. Embracing the ideals of diversity and inclusiveness and supporting the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
20. Providing flexible, responsive and high quality service to all, be they students, community, or staff, and continuously assessing processes and procedures and revising accordingly.
21. Performing other duties as assigned
1. Master’s Degree or Bachelor’s Degree with Master’s Degree in progress (graduation date within 6 months of hire);
2. Prior advising and/or career counseling experience working with a diverse student population in an educational setting;
3. Experience with student record and information systems;
4. Knowledge of Microsoft Office
1 Experience in a Community College setting;
2.Strong oral and presentation skills;
3.Demonstrated experience providing excellent customer service;
4.Prior experience providing services to diverse populations;
5.Bilingual (Spanish, Vietnamese, Portuguese, Albanian, Arabic)
Diversity, inclusion and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.
Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, age, sex, sexual preference, genetic information, or disability status in its education programs or in admission to, access to, treatment in or employment in its programs or activities as required by Title VII, Civil Rights Act of 1964; Title IX, Education Amendments of 1972; Section 504, Rehabilitation Act of 1973; Americans with Disabilities Act, and regulations promulgated there under, 34 C.F.R. Part 100 (Title VII), Part 106 (Title IX) and Part 104 (Section 504). All inquiries concerning application of the above should be directed to the College’s Affirmative Action Officer and/or the College’s Coordinator of Title IX and Section.
$30.03/hour. No benefits apply. Position is for the academic year, during academic sessions. Hours are flexible and can be in the morning, afternoon, evening, during the week, or on weekends, both in person and online.
Notes (pursuant to item #13, for the purposes of availability):
- Staff meetings are required, and held once or twice per month on Friday afternoons, with the exception of the Summer Flex period, where we shift to Thursday afternoons.
- Further training may be required for new initiatives, changing curricula, policies & procedures, and software training/updates.
Applicants should visit our website www.qcc.edu/human-resources for information about our college and must apply online by September 5, 2021.All internal applicants should be aware that their application for this vacancy constitutes permission for review of their personnel file. Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request. Bilingual persons are encouraged to apply. Quinsigamond Community College is an equal opportunity affirmative action college supporting diversity.
Quinsigamond Community College is an equal opportunity affirmative action college supporting diversity.