Retention Specialist – HigherEdJobs



Application Due:

Job Description

Job Summary:

The goals of the University Academic Advising Center are
to promote student academic success, increase retention, early alert monitoring, and ongoing outreach to enrolled students. The Retention
Specialist support academic advising for continuing students within their academic program. This position assesses academic level, attends
to student academic inquiries, assists in the resolution of individual academic problems, and participate in college-specific and
university-wide enrollment initiatives. The Retention Specialist is also responsible to follow up on early detection of concerns related to
retention strategies that impede the degree completion of Coppin students. The Retention Specialist is well-versed in with their
college/department-specific curriculum to assist students.

Essential Responsibilities:

  • Advise a 300+
    caseload of students.
  • Maintain accurate and confidential records of every student interaction including in-person visits, phone, and
    online consultations.
  • Record attendance and individualized comments for each student after each session. Document progress, goals,
    to-do list, and any other information requiring follow-up. 
  • Monitor and use predictive analytic technology to support student
    perseverance to enhance retention goals.
  • Use early alert monitoring and outreach to students to significantly enhance student
  • Connect students with on-campus student services, tutoring programs, mentors, and other programs designed to help them
    reach graduation.
  • Assess academic difficulties, developing appropriate remedies and evaluating effectiveness of the student welfare
    and retention concerns.
  • Maintain a thorough knowledge of complex academic program requirements and academic policy
  • Contribute to the development of informational reports to assist in the promotions and assessment of the Academic
    Success Center.
  • Utilize various student information systems to assess student progress and retention goals.
  • Advise students’
    transition between majors. 
  • Coordinate between faculty advisors, instructors, student services staff, and administrators to enhance
    the academic success of students and student retention.
  • Develop and maintain close working relationship with faculty and other
    administrators for the purpose of collaborative efforts for student success. 
  • Facilitate academic student workshops that include
    support for study strategies, time management, academic self-advocacy, test-taking skills, critical reasoning; problem solving and coping
    skills development.
  • Participate in advising, outreach of new students at orientation and other retention/enrollment focused

Required Qualifications


  • Bachelor’s degree in
    School Counseling, Psychology, Education, Social Work, Higher Education Administration, or a closely related field.
  • Master’s degree


  • Minimum of three years experience in academic advising or
    professional experience in a higher education environment in student services. 
  • Experience in advising and providing academic
    support for traditional and non-tradition student population; experience working with exploratory/undecided students a

Knowledge, Skills, Abilities and Other Characteristics:

  • Strong critical thinking,
    communication, and interpersonal skills.
  • Ability to work independently while developing strong collaborative relationships with
    colleagues, students, student services, and academic services units.
  • Ability to exercise excellent professional judgment and
    discretion, making decisions on a regular basis that impact student welfare and success.
  • Ability to work with students of diverse
  • Ability to work under minimal supervision to meet deadlines, manage multiple tasks, and prioritize
  • Knowledge of student development and resources to promote student success.
  • Ability to maintain highly confidential
  • Excellent knowledge of Microsoft Office Suite programs.

Physical Demands of

  • Occasional evening and weekend retention activities required.
  • Occasional travel required for
    student recruitment and other promotional events.
  • Ability to lift and carry small parcels, packages, and other items as needed for
    recruitment and other promotional events.

Posting Number: ST2021-0030

Close Date:

Open Until Filled: No

Special Instructions to Applicant

vaccination is required prior to start of work at Coppin State University. Medical and religious exemption requests are accepted and are
evaluated on a case-by-case basis.

Note: The Immigration Reform and Control Act of 1986 requires that we employ only U.S. citizens and aliens authorized to work in the U.S. New employees must present documents verifying identity and right to accept employment (see Form I9). No one will be placed on the University’s payroll until all employment procedures are fully satisfied. Information contained on this position announcement is subject to correction as a result of typographical error, omission, or changes resulting from institutional restructuring and/or funding.
Coppin State University is an affirmative action/equal opportunity institution which provides educational and employment opportunities on the basis of merit and without discrimination or harassment because of race, color, religion, sex, national origin, age, or disability.
Reasonable accommodation may be requested for the hiring process, as necessary, by calling 410-951-3666.

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