HEOP Manager – HigherEdJobs


Requisition Number: 0206073364

Location: New York City

Position Type: Administrative

Position Status: Full-Time

Department: Stdnt Srvcs/Enrollment Ops


The New School is committed to creating and maintaining an environment that promises diversity and tolerance in all areas of employment, education and access to its educational, artistic or cultural programs and activities. The New School does not discriminate on the basis of age, race, color, creed, sex or gender (including actual or perceived gender identity or expression or transgender status), sexual orientation, sexual and other reproductive health decisions, pregnancy, religion, religious practices, mental or physical disability, national or ethnic origin, citizenship status, veteran status, marital or partnership status, or any other legally protected status.

The Arthur O. Eve Higher Education Opportunity Program (HEOP) is a partnership between The New School and the New York State Education Department (NYSED). This program is designed for students who have the potential and drive to further their education, but due to limited academic and financial resources, would not otherwise have the opportunity to attend college. The goal of HEOP is to retain and graduate promising students who will succeed at the college level and beyond. 

The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.


  • Provide academic, personal, financial, crisis, and career advisement leading to the retention and graduation of a caseload of HEOP, including Institutional Opportunity Program (IOP) students as assigned by the  Associate Provost of Academic Advising and Career Development, as well as maintain accurate case files on each student in the caseload. 
  • Participate in planning, coordinating, and implementing the HEOP Summer Program.
  • Attend staff meetings, one-on-one meetings with the Associate Provost of Academic Advising and Career Development, professional development opportunities, and serve on committees as assigned.
  • Represent HEOP in all appropriate University events and committees. 
  • Partner with the Admissions and Financial Aid offices to recruit and select students who meet the necessary guidelines in order to participate in HEOP.
  • Support students with course selection, registration, academic and career-goal planning in collaboration with their faculty and Student Success Advisors.
  • Assist students with financial aid concerns by partnering with the Office of Financial Aid, the Office of Student Accounts, and the Registrar’s Office to ensure students have completed all necessary paperwork and met all institutional and federal deadlines. 
  • Research, recommend, and implement retention initiatives for HEOP/IOP students. 
  • Create and facilitate success workshops; lead activities in a variety of topics including but not limited to: academic, career, cultural, financial, personal, and social.
  • Participate in program assessment activities, and assist in completing state reports related to the processing of HEOP students and/or to the evaluation of program services.
  • Gather data and prepare required annual reports for NYSED, as well as maintain accurate student records in accordance to NYSED guidelines. 
  • Monitor student progress through ongoing communication with faculty, staff, and administrators.
  • Assume other related duties/responsibilities as delegated or assigned by the  Associate Provost of Academic Advising and Career Development. 

Minimum Qualifications

  • Bachelor’s degree in counseling, education, social work, or a social science field required 
  • A minimum of two years of experience working in a higher education advising or counseling setting, a diversity/equity/inclusion/social justice higher education setting, multicultural/intercultural student affairs, or opportunity programs with students from diverse backgrounds required
  • Experience with grant proposal development and grant management 
  • Experience with budget management 
  • Genuine interest in working with college students as well as the ability to work well with, and relate to, a diverse population of students including underrepresented and first-generation college students
  • Have an energetic, engaging, and positive personality and character with the ability to encourage students to seek guidance and participate in the program 
  • Excellent communication skills, organizational skills, and attention to detail
  • Excellent computer skills and ability to learn new programs 
  • Demonstrated project management and time management skills, with the ability to manage details of multiple projects 
  • Demonstrated ability to adhere to the highest standards of professionalism 
  • Ability to work easily and effectively with staff and faculty colleagues across the University
  • Demonstrated ability to engage in active listening, be a team player, and reinforce boundaries with students 
  • Flexibility and adaptability 
  • Ability to work occasional evenings and weekends in support of programs, initiatives, activities, conferences, and/or trainings
  • Demonstrated intercultural competence; a continuing commitment to advance equity, inclusion, and social justice practices in support of a diverse community

Preferred Qualifications

  • Master’s degree in higher education, college student affairs, counseling, social work, or a social science field 
  • Previous experience working with HEOP and /or opportunity programs preferred
  • Experience with  Microsoft Office; G-Suite, Zoom
  • Knowledge of Banner, Canva, Canvas, DegreeWorks, Perceptive, Starfish, and Tableau are desirable but not required

Job Family: Student Services Department

Posting Date: 07/22/2021

Open Until Filled: Yes

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