Director for Student Success Persistence Programs and Advising Support

About UMass Amherst

UMass Amherst, the Commonwealth’s flagship campus, is a nationally ranked public
research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in
the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban
centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and
Smith College), which adds to the intellectual energy of the region.

Job Summary

The UMass Amherst
Student Success Unit prioritizes programs and practices that increase student persistence and retention, support timely progress toward
degree completion, and foster holistic student learning and development through the advancement of high-impact educational opportunities for
undergraduates. The Director for Student Success Persistence Programs and Advising Support oversees and implements programming that supports
these unit activities, with particular attention to Academic Advising in the Schools/Colleges and support of the campus-wide advising
strategic initiatives, the Academic Alert Program, and academic skills development workshops. The director provides oversight of staff
responsible for high impact learning opportunities and academic services including Domestic Exchange, Academic Honesty, Five-College
Interchange registration, advising for non-matriculated students, and integrated systems designed to reduce barriers to academic progress.
The director contributes to unit strategic planning and serves as a member of the Associate Provost for Student Success’s Leadership

Essential Functions

  • Strategic planning and oversight of centralized support for
    school/college academic advisors including best practice resources and guidance, professional development and training, and collaborations
    on persistence initiatives. Coordinate and strengthen cross-unit advising activity as appropriate.
  • Strategic planning and
    leadership for implementation and utilization of the campus-wide success platform (Navigate/EAB) and additional tools and technologies to
    maximize outreach via campaigns, facilitate effective referral and documentation, conduct academic alert, and provide analytics that inform
    intervention planning. Act as liaison between EAB and UMass IT staff. Oversee user support and training. Serve on the Student Success
    Collaborative Leadership Team and as a liaison to University Analytics and Institutional Research.
  • Supervision of staff efforts on
    unit services and academic offerings such as study skills workshops (Success Toolkit), implementation of Academic Honesty and Grievance
    policies, Domestic Exchange advising, Five-College Interchange Registration, annual revision of the Undergraduate Program Guide, advising of
    the Alpha Lambda Delta honor society, advising support for non-matriculated students, and Foreign Language Exemption Testing.
  • Partner with campus collaborations supporting student retention and persistence such as those in New Student Orientation, Residential
    Academic Programs, the Learning Resource Center, the Center for Multicultural Advancement and Student Success, Athletics Academic Success,
    peer financial coaching, school/college-based student success and diversity units, and cross-unit student services teams.
  • Lead or
    participate in student success initiatives, campaigns, projects, and related assessment.
  • Assist in campus outreach efforts aimed at
    student success and persistence, including events, presentations and communications encouraging academic major exploration and declaration
    with particular support for undeclared student advising.

Other Functions

  • Understands
    responsibilities with respect to FERPA, Title IX, Clery and other compliance requirements.
  • Demonstrates capacity, skill and
    willingness to engage students and contribute to student success. Performs related duties as assigned or required to meet Department,
    Executive Area/Division, and University goals and objectives.

Minimum Qualifications (Knowledge, Skills, Abilities,
Education, Experience, Certifications, Licensure)

  • Master’s degree in education or another related field
  • Five years professional full-time experience in student success programming, advising, or student support
  • Two years employee
    supervision experience
  • Knowledge of advising and retention practices, technology, and effective training methods
  • Excellent
    written and presentation skills
  • Ability to manipulate data tables, conduct extensive analysis, and develop reports on student and
    institutional level outcomes
  • Computer proficiency with word processing, spreadsheets, and database programs
  • Ability to
    work well in teams and contribute to a harmonious professional atmosphere

Preferred Qualifications (Knowledge,
Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Experience with academic alert, intervention,
    and coordinated care best practices and technologies
  • Experience with budget management
  • Knowledge of student support and
    persistence initiatives for diverse student populations within the context of a large public university
  • Ability to execute
    strategic initiatives and work effectively in a highly decentralized campus environment with multiple stakeholders
  • Strategic
    planning and program assessment

Physical Demands/Working Conditions

Typical office

Work Schedule

Standard work week is 37.5 hours, Monday-Friday, 8:30-4:30. Required to
work some nights and some weekends. 

Salary Information

Level 29

PSU Salary Chart

Special Instructions to

Along with your application, please submit a resume, cover letter, and contact information for three
professional references by April 23, 2021 to ensure priority consideration. The position may remain open until filled. 

Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age,
sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and
participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the
University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate
artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with
disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules,
and regulations concerning equal opportunity and affirmative action.

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