Center Director- NSB New London


Full Time

Job Description

Under the general supervision of, and in collaboration
with the Regional Director, this position is responsible for the coordination of all aspects of center operation to ensure program quality
while adhering to policies and procedures outlined in the Centers’ Procedure Manual and Handbook for Administration and Staff. Under the
supervision of the Regional Director, this position’s initial focus will be on the establishment of the University’s presence at this new
location. This position is responsible for advising/assisting students with admissions, transfer credits, degree plans and providing
appropriate enrollment management services to prospective and current students to ensure their successful degree completion. This position
serves as the on-site liaison between the University and the VolEd Regional Advisor for the installation, ensuring University operations
meet all requirements as set forth in the Memorandum of Agreement between Upper Iowa University and the installation.

Essential Duties Summary

Position Responsibilities:

Resource Management

  • Ensure
    University policies are followed by having a thorough knowledge of all staff functions and policy manuals.
  • Coordinate oversight of
    all aspects of the center’s marketing and communications efforts in collaboration with the Regional Director and Office of Communication and
    Marketing. Center Coordinator is responsible for the development, implementation and evaluation of a marketing plan to include advertising
    (meeting military and state restrictions as applicable), local promotion and follow-up of inquiries and applications.
  • Coordinate
    student accounts using guidelines set by the University Business Office.
  • Evaluate regularly and assure follow-up as required on
    accounts receivable reports to ensure students do not re-enroll with an unacceptable balance due.
  • Coordinate the center with an
    entrepreneurial spirit; prepare budget proposals and monitor expenses to maximize direct margin contributions.
  • Accurately project
    enrollment, headcount and new student numbers and tuition revenue.
  • Utilize allocated resources to accomplish University enrollment
    and quality goals.

Enrollment Services

  • Lead and coordinate the location start up efforts in collaboration with Regional
  • Promote UIU in the area and build relationships within the area to promote awareness of UIU’s presence in the area.
  • Follow up by telephone, email and mail with all inquiries from prospective learners; correspond with learners after receiving
    application, transcript and financial aid information.
  • Meet with and provide academic advising services to prospective
  • Assist all learners with scheduling of classes and advise on courses needed to complete degree requirements; inform
    learners of alternative means of receiving credit toward the degree (ACE Military Credit, CLEP/DSST/Excelsior College and/or ACT-PEP exams,
    portfolio method) and alternative delivery modalities to complete their UIU credit (Self-Paced and Online programs).
  • Establish and
    evaluate processes to re-enroll stop-out learners.
  • Follow enrollment management guidelines from inquiry stage through enrollment,
    working to achieve appropriate class size goals.
  • Customer Service
  • Ensures Upper Iowa University has a culture of superior
    customer service through example and encouragement and exhibits superior customer service as a competitive advantage.
  • Professionally represents Upper Iowa University to internal and external customers, including students, prospective students, companies,
    organizations, faculty, and UIU centers and locations.
  • Provides prompt responses to email, voice, and other mail to ensure timely
    follow up and outstanding service to all customers.

Quality Educational Services

  • Provide the range of enrollment services
    including admissions, advising, financial aid assistance (including grants, loans, Veterans benefits, tuition assistance, etc.) and
    appropriate tracking via Jenzabar and JRM for both walk-in prospective and currently enrolled students.
  • Conduct student tentative
    evaluations based on transcripts from other institutions, military experience and training, and other American Council on Education (ACE)
    guidelines. Advise students in areas to include but not limited to course selection, program requirements, and satisfactory academic
  • Collaborate with the academic schools to recruit adjunct faculty and secure appropriate employment documents for
    prospective and returning faculty. Recommend adjunct faculty for hire to the appropriate school in accordance with credentialing template
  • Collaborate with the Regional Director and academic schools in the development of the annual course schedule based
    on a template. Assure proper sequencing for students to complete degrees.


  • Willingly comply with requests
    and directives from University supervisors and officials.
  • Provide appropriate communication and reports to campus offices routinely
    and upon special request from University officials.
  • Provide appropriate liaison between the University and the installation
    Education Center and his/her staff members; provide appropriate reports routinely and upon special request from military officials.
  • Reflect a positive, collegial attitude when representing UIU as a whole to the general public, strategic partners, the Total Military
    Family, campus offices, faculty, students and staff.
  • Collaborate with the Regional Director to ensure all center functions are
    being conducted and goals are being attained.
  • Establish and maintain strong, mutually beneficial relationships with any partner
    institutions and businesses which may provide prospective students to the center. Recommend institutions for active articulation agreements
    and businesses for inclusion in the UIU Partnership Advantage program.
  • Collaborate with other colleges and universities serving The
    Total Military Family on the installation to bring about synergism of educational programs offered. Under the review of the Office of
    Academic Affairs, establish and maintain articulation agreements between UIU and all institutions serving the installation.
  • Serve
    on University committees as appropriate.
  • Establish and cultivate relationships with community colleges, businesses, government
    agencies, and law enforcement agencies. This includes but is not limited to corporate development activities, relationship marketing,
    fielding prospective student calls, reviewing all potential leads daily from prospective student inquiries, working education/career fairs,
    conducting orientation meetings and information sessions.
  • Other duties as assigned.
  • Must be present and available to
  • Ability to travel as required.
  • Ability to travel to Iowa as required.



  • Bachelor’s degree required, master’s degree preferred
  • Outstanding people
    skills, and for centers on military installations, knowledge of the military.
  • Leadership and management experience.
  • Must
    be proficient with Microsoft Office Suite and comfortable working with an enterprise system such as Jenzabar or Salesforce powered
  • Willingness to work flexible hours as required.
  • Ability to travel as required.
  • Ability to travel to Iowa
    as required.

Preferred Qualifications


  • Must be able to actively recruit in the community which requires carrying recruiting materials.

Location: New London, CT

Special Conditions for Eligibility

  • Employment is
    contingent upon successful completion of a background check.

Posting Number: AS418P

Open Until

Special Instructions to Applicants


EEO Statement

Upper Iowa University provides equal employment opportunities to all employees and applicants for employment and prohibits
discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex (including pregnancy), national
origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. 
Upper Iowa University’s policy applies to all terms and
conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
furloughs, use of facilities, participation in activities, compensation and training.

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