Assistant Director Transfer & Transition

Job # 037381

Department Code: 21805-3011

Department Arts & Sciences
& Maxwell – Advising & Career Services

Location: Syracuse, NY

Pay Range:
Commensurate with Experience

Staff Level: S5

FLSA Status: Exempt

Hours: Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm

Hours may vary based on operational needs.

Campus: Syracuse, NY

Position Code:
Not Applicable

Job Description

The Assistant Director of Transfer and Transition
Services, reporting to the Director of Academic Advising and has a dotted line to the Director of Career Advising, plays an important role
in the work of the College of Arts and Sciences and Maxwell advising team. The position provides transformational and strategic leadership
and supervision of a team of academic advisors in a manner that supports and complements A&S/Maxwell’s advising model. This position
also works collaboratively with the Director of Operations and Director of Career Advising to create a welcoming and supportive environment
for students, carry out the vision for the department, and work synergistically with the Division of Student Success, faculty and academic
leaders of the University’s educational programs, and the University in its entirety.

This role requires a professional leader
with expertise in advising undergraduate students who are either exploring major options or who have already declared a major. It also
requires collaboration with the advising team, faculty, and departments to provide outstanding service to our students, supporting their
academic and professional goals and timely completion of their degrees. 


Master’s degree and
experience in a high-level support or a management role in higher education desired. Minimum of four years of experience in academic or
career advising preferred. Experience in assessment, planning, program reviews, self-studies, academic advising, working with individuals
under time and multitasking pressures. Experience with transfer credit, articulations, and degree auditing required.

Job Specific

Maintain knowledge of all academic advising and career counseling functions of the school and of allied offices
to effectively advise students, faculty, faculty advisors and other defined stakeholders. 

Expert level knowledge in
transfer processes and equivalencies required.

Career exploration and counseling experience is required in addition to academic
advising experience.
Ability to communicate and work with diverse populations is necessary, as are excellent interpersonal, planning,
teamwork, and organizational skills.

Ability to relate well to students, parents, scholars, faculty, staff and others from
diverse cultural backgrounds.

Quality community building and collaboration skills.

Strong sense of ethics.

Passion for student development through cutting-edge national practices.

Strong written and verbal communication skills.

Ability to create and maintain efficient systems and processes. 

Ability to use expert judgement in the managing of
escalated cases.

Ability to proactively identify potential problems and lead to mitigate those problems or student situations for
your reports. 

Proficiency in Degree Works, PeopleSoft, Hyperion, Microsoft Office, knowledge of University policies and
procedures is desired.


Provide academic and professional (career and graduate pathway) advising
through one-on-one and group sessions for incoming and first semester transfer students. Ensure requirements are met for all undergraduate
students for on-time graduation. Support advising teams in degree audits, establish regular communications with advisees, and maintain
up-to-date and accurate student records utilizing University’s prescribed software. Manage escalated student cases that arise in conjunction
with appropriate Director.

Under the direction of the CAS/Maxwell Director of Academic Advising and the Director of Career
Advising, the Assistant Director will evaluate all external transfer credit for CAS/MAX students, both new and continuing. The Assistant
Director will collaborate with the University Registrar on the build out and maintaining of a transfer credit database. The Assistant
Director will be responsible for posting all earned transfer credit to student records. The Assistant Director will provide direction for
campus academic and career advising policies and procedures, in collaboration with the colleges and schools, the Registrar, and enrollment
management. Serve as an information resource for advisors, students, faculty, staff and parents in matters related to advising.

Collaborate and maintain relationships with faculty and staff in departments as well as schools and colleges within Syracuse University to
maintain accurate and up to date transfer equivalencies. Partner with Alumni and/or Employer relations to assist in helping to achieve
education and career goals. Serve as main point of contact with students and guide them through various program options in the University.
Attend and participate in division, department and university-wide meetings and represent A&S|Maxwell Office of Academic and Career
Advising as needed.

Work directly with office of Admissions on all transfer articulation programs. Work with Admissions on
transfer student events.

Identify in person and/or through faculty interaction and/or through Orange Success, at-risk students
and provide support, guidance and referral to academic departments, faculty, support services (Center for Learning and Student Success,
college tutoring options, writing center, math clinic, etc.), crisis intervention (Office of Student Assistance), personal counseling and
therapy (Counseling Center), financial aid, residence life, and other University resources.

Physical Requirements



Not Applicable

Application Instructions

In addition to completing
an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a
private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the
geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential
college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a
choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate
students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For
more information, please visit

About the
Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles
northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many
social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues.
Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking
in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits
discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status,
age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law
to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University
programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long
history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment
programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally
transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans
builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to
the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff,
curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international
worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse,
we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of
people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions,
abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the
principles of diversity and inclusivity.

Job Category: Staff

Syracuse University is interested in candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of colleagues, students and community members. Women, military veterans, individuals with disabilities, and members of other traditionally underrepresented groups are encouraged to apply. Syracuse University is an equal opportunity employer, as well as a federal contractor required to take affirmative action on behalf of protected veterans.

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