Academic Success Advising Coordinator – HigherEdJobs


Academic Success Advising Coordinator

Arizona State University

TSGM Academic

Campus: Downtown Phoenix


Job Description

The Academic Success Advising Coordinator at Thunderbird School of Global Management completes all duties as outlined within the Academic Success Advisor positions and directly reports to Sr. Associate Director, Career Development to plan, organize, and coordinate academic advising activities. Acts as a highly skilled resource in promoting student retention, success, and graduation for students pursuing a degree in global management. Works collaboratively and collegially with domestic and international students at Thunderbird to facilitate comprehensive student support through a range of in-person and virtual academic counseling and support strategies.

Salary Range

$40,000 – $50,000 per year; DOE

Close Date


Essential Duties

  • Advises students on academic options for Thunderbird’s 16 concentration programs including, but not limited to: degrees, tutoring, counseling, career services, extracurricular activities, global consulting project(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student’s goals, interests, and skills. 
  • Proactively monitors student academic performance, addresses, responds to, and works to resolve student concerns, questions, or issues and collaborates closely with students. 
  • Collaborates and partners with Academic Advisors across the university. 
  • Provides individual and group academic advising and interacts with students in support of academic success. 
  • Works closely and collaboratively with students, faculty, and staff to support academic success. 
  • As required, act as a representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
  • Coordinates Academic Success programs and activities to promote retention and success of the student population. This may include conducting or completing assessment, evaluation, timelines, goals, and budget of the program.
  • Manages escalated issues from both internal and external constituencies. Escalates/redirects urgent or conflicting requests after attempting resolution. 
  • Acts as a leader to coordinate academic success programs or advising policy development and implementation. 
  • Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies. 
  • Prepares detailed documents, proposals, reports, and provides analysis of data for identification of trends. 
  • Coordinate academic success program or advising policy development and implementation. 
  • Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems). 
  • Maintains an openness to new tools utilized across the University to aid in student success and service excellence. 
  • Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships. 
  • Works as a university agent in ensuring ongoing satisfaction for students with their program and successful progress to completion, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success. 

Minimum Qualifications

Master’s degree in a related field and two (2) years or more of the following: advising or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in Academic Success Advising Coordinator retention, graduation, and academic planning; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies for diverse student body
  • Experience providing academic services to domestic and international graduate students 
  • Experienced cross-cultural skills 
  • Experience in demonstrating sensitivity to needs of a diverse student population. 
  • Experience in developing, evaluating and administering advising policies and procedures. 
  • Experience in using problem-solving skills and adept at navigating complex environments 
  • Experience in managing projects by engaging peers and/or students to complete project goals.
  • Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties. 
  • Experience in developing action plans to meet goals; establishes milestones and timetables, documents activities and tracks progress. 
  • Experience in providing analysis of data for identification of trends. 
  • Experience in rapidly mastering the essential new technology, practices, policies and methods. 
  • Demonstrated knowledge of Microsoft Office Suite
  • Comfortable working in an environment focused on continuous improvement and innovation.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
  • Required to stand for varying lengths of time, and walk moderate distances to perform work.
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
  • Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
  • Clearly communicate to perform essential functions of the job.
  • Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Department Statement

Since its inception in 1946, the Thunderbird School of Global Management has focused exclusively on educating leaders from around the world in the intricacies of international management. While other business schools scramble to add global curriculum and keep pace, Thunderbird remains firmly at the forefront. And, through its partnership with Arizona State University the School promises to grow even stronger. For those who seek an educational opportunity in an environment focused on global engagement, Thunderbird continues to deliver on its promise of creating global prosperity and global opportunity.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicant must be eligible to work in the United States; ASU and the Thunderbird School of Global Management will not be a sponsor for this position. 

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

To apply please go to see Req Id# 72602BR

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