Academic Coach: SUCCESS Scholars (Sr. Community/Outreach Counselor Grade 4) (One or more positions)


Company Description:

Quinsigamond Community College (QCC), the largest community college in Central Massachusetts serving over 10,000 students in degree and certificate programs, adult education and workforce development, seeks one or more dynamic, student-focused Academic Coaches for its new SUCCESS Scholars initiative. QCC is committed to 100% student success as evidenced by its ambitious strategic plan: This commitment is furthered by a college-wide Equity Appraisal-currently underway-designed to assist the College to better serve students who have historically been underserved and underrepresented in higher education. SUCCESS Scholars is a holistic wraparound support team designed to promote students’ success in meeting their goals of employment and/or transfer after successful completion of their program of study.

Job Description:


Using developmental advising as the foundation, the SUCCESS Scholars Academic Coach is responsible for student outreach and recruitment; academic, transfer and career advisement; planning and implementing student events and enrichment activities; referral advisement; and ongoing support and follow up to ensure Scholars are provided with individualized wraparound supports and proactive career, academic, transfer, and financial aid counseling. The SUCCESS Scholars Academic Coach works in close collaboration with other Academic Coaches and the SUCCESS Scholars Coordinator. This a full-time position housed within Academic Affairs (Academic Advising). The SUCCESS Scholars program serves students who have historically been underserved and underrepresented including Latinx and Black students; English language learners; single parents; first-time/first generation/ow-income and/or part-time students.


Reports to the Dean of Academic Planning.


May supervise Work Study students and part time student support staff as appropriate



  1. Use the developmental advising approach and employ proactive and sustained outreach strategies to ensure the success of a caseload of students enrolled in SUCCESS Scholars, promoting their persistence through completion and/or transfer.
  2. Perform all functions related to career and academic planning. Functions include, but may not be limited to individual and group advising sessions, career exploration, academic planning, degree audit consultations, short- and long-term goal planning, StartRIGHT, Starfish flag monitoring and follow-up, articulation of policies and procedures, collaboration with faculty and program advisors, course selection, and registration, etc.
  3. Lead programs and activities designed to cultivate academic self -confidence, community engagement, 21st-century life skills, and self-advocacy amongst Scholars. Foster a community of support by celebrating the cultural wealth Scholars bring to the College.
  4. Build meaningful relationships with Scholars, by creating a welcoming and inclusive environment where every Scholar feels a sense of belonging.
  5. Conduct individual and group developmental advising sessions with Scholars to provide support for academic and personal concerns, create action plans for success, and maintain all relevant records to student profiles and progress.
  6. Identify risk factors and appropriate interventions, with an emphasis on student strengths, retention and persistence. Address and diffuse situations of conflict and crisis and make appropriate referrals when needed. Collaborate with other departments to recognize and resolve identified patterns of concern with Scholars.
  7. Foster linkages between academic and student support programs/services to build a holistic network that provides options, referrals and alternative solutions for Scholars facing obstacles and challenges. Collaborate with campus and community-based resources to provide responsive wrap-around services for students.
  8. Proactively collaborate with College-wide departments, faculty, tutors, and academic support staff to advocate, identify, and meet the academic needs of Scholars.
  9. Assist Scholars with educational financing concerns by collaborating with Student Success Generalists, Financial Aid, the Business Office/Student Accounts and the Registrar to ensure they understand processes, have completed necessary paperwork and met institutional and federal deadlines.
  10. Create, implement, and facilitate workshops and events; lead activities on a variety of topics including, but not limited to, academic skills, career exploration/development, transfer planning, leadership development, personal efficacy, financial literacy, as well as celebrations of student successes and their cultural heritage.
  11. Coordinate and plan visits to 4-year schools and/or targeted employer sites to assist Scholars in planning for transfer or career.
  12. Assist in the development and execution of on-campus orientation program for incoming Scholars in fall, spring, and summer semesters.
  13. Motivate and encourage Scholars through day-to-day interactions and discussions, and regular follow-up on action plan progress and/or when an academic alert is raised by a faculty member.
  14. Meet regularly with the leads of intensive academic support programs across campus (e.g., TRiO, Future Focus, Gateway to College, STEM Starter Academy or other as appropriate) to integrate services/programs for students within these programs and to amplify student impact across all areas and the wider community/institution.
  15. Participate in annual evaluation of performance of duties.
  16. Maintain knowledge of QCC guidelines and program requirements; conveys college rules, regulations, policies and academic options with students to help facilitate student academic success.
  17. Develop professional relations with students that foster support and collaboration.
  18. Perform other duties as assigned.

Additional Information:


1.Bachelor’s degree in human services, counseling, education, behavioral health, healthcare or related field with demonstrated commitment to the attainment of a Master’s degree within 5 years of hire.


  1. Bilingual or multicultural candidate, Spanish language fluency preferred.
  2. Demonstrated passion for working with multicultural communities.
  3. Experience with TRIO or other student support services programs
  4. Experience maintaining a caseload of students or clients, with particular emphasis on underrepresented, adults or non-traditional populations in college or social service setting (intrusive advising or outreach casework).
  5. Experience providing support services and/or working on retention and success initiatives.
  6. Experience working at a comprehensive community college.
  7. Effective oral and written communication skills, and with preparing and giving presentations.

Application Instructions:


Salary is competitive and commensurate with MCCC salary schedule and dependent upon such factors as education and experience. Minimum starting salary for a Grade 4 with Bachelor’s Degree is $52,754-$54,757/ with a Master’s Degree is $53,590-$55,625 and includes a comprehensive benefits package


Position 1: Monday through Thursday 11:00am-7:00pm, Friday 9:00am-5:00pm OR

Position 2: Monday through Thursday 10:00am-6:00pm, Friday 9:00am-5:00pm;

Based upon student needs, some evenings and weekends may be required.


June 2021

TO APPLY: Applicants should visit our website for information about our college and MUST APPLY ONLINE by May 9, 2021. Please note, if you are selected as a finalist, you will be required to provide three (3) references. Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request. Bilingual persons are encouraged to apply. Quinsigamond Community College is an equal opportunity affirmative action college supporting diversity.

Diversity, inclusion and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity and expression, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

Quinsigamond Community College is an equal opportunity affirmative action college supporting diversity.

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