The mission of the Johns Hopkins University School of Nursing (JHUSON) is to improve the health of individuals and communities locally and globally through leadership and excellence in nursing education, research, practice, and service.
We are seeking a professional Academic Advisor to work with our Doctor of Nursing Practice (DNP) students. This is a new position and the incumbent will be expected to commit to building, implementing and maintaining a high level of holistic student experience, and, use technology, data driven decision-making, exceptional social intelligence, and integrated approach in all affairs related to the position and overall student success.
This position will report to the DNP Academic Program Director and work collaboratively across JHSON and JHU. They will work with the DNP Academic Program Director and other faculty to actively contribute to strategic planning, decision-making, and any other relevant needs. Some internal stakeholders include: clinical placement, student affairs, career lab, financial aid, academic program management, and curriculum committee.
The incumbent will work with peers and leadership on various projects, as a leader or individual contributor, internally or externally to our school. Major area of responsibilities include: academic advising including plans of study, proactive student success advising, monitoring and action, graduation audits, organizational collaborations, management of people, projects and programs, and fiscal.
The incumbent will be immediately responsible for: acclimate to this new role and the school, academic advising for first year DNP students (about 250), evaluating the current state of academic advising for DNP students, developing and implementing systems, processes, programs, etc. to ensure a seamless, integrated, and holistic student experience. In addition, and as assigned, the incumbent will take on serving or leading on committees, projects, etc.
Due to the highly relational and customer-facing expectations of the position, the incumbent will be expected to flex between remote and on-campus work environment, evenings and weekends, and, some travel as needed.
This is a new position for JHSON, and therefore we anticipate that during the incumbent’s first year, training and execution will happen simultaneously, and, adjustments will be made as necessary. We are fully committed to the success of the incumbent and our students’ timely progression toward graduation.
At the Johns Hopkins School of Nursing we are committed to excellent service to our students. Therefore, we expect all student facing roles be able to:
- Understand their roles and responsibilities and deliver a successful student experience
- Demonstrate excellent student-centered attitude and service
- Understand, apply and improve upon advising, coaching or mentoring principles, and, JHSON policies
- Collaborate and/or facilitate to ensure a seamless and integrated student experience
- Demonstrate exceptional work ethic, ownership and accountability to students, staff, faculty and external stakeholders (particularly for dual degree students)
- Regularly upskill and/or reskill to meet the changing needs of our students
- Proactively, positively and collaboratively and/or individually identify opportunities for improvement and implement change
- Collect, manage and use data to produce reports and educate decision-making
- Commit to the adoption and use of technology to maximize impact
- Practice empathy and emotional intelligence in all business interactions
- Adopt a relationship approach that educates and supports students and professionals who can independently, confidently and competently navigate their education and professional aspirations
Specific Duties & Responsibilities:
- Comprehensive academic advising and student success:
- Advising on policies and procedures, creating/updating plans of study, student success planning, registration, progression, graduation, student support services, etc.
- Develop and/or implement proactive student success activities and communication with key stakeholders such as track coordinators, faculty directors, student affairs, etc.
- Develop and document workflows processes within JHSON and with other JHU divisions for dual degree students.
- Proactively address student needs and connect students to appropriate support.
- Serve as an advocate for student success.
- Adopt and practice a student support philosophy that develops a student and individual who is actively engaged and responsible for their success. Expertly manage the fine balance between hand-holding and self-efficacy.
- Technology management: develop, customize, document, and implement advising activities and systems and technologies used to enhance the student experience. Develop and document workflows processes. Be proficient and support other stakeholders in the use of technology and other digital tools.
- Leadership, planning, project management and execution, and, collaborations: in collaboration with other functional areas and/or departments at JHSON and JHU, evaluate, create, and execute opportunities for successful student life cycle management; participate and/or lead student-centered activities such as graduations, open houses, orientations, etc.; initiate, lead or participate in workgroups, committees, etc.
- Fiscal: develop and manage a budget.
- Other needs: based on changing needs, be able and willing to pivot and shift direction and/or work on project as needed with a proactive, balanced, and educated manner.
Minimum Qualifications (Mandatory):
- Master’s Degree
- At least three years in progressively responsible experience in advising, counseling, coaching, mentoring
- Experience working in the healthcare field, with nursing students, or similar is highly preferred.
- Five years in progressively responsible experience in advising, counseling, coaching, mentoring adult learners in the healthcare field (nursing, medicine, PA, etc.) at the graduate level (doctoral students).
Special Knowledge, Skills & Abilities:
- Knowledge of:
- Adult learning theories
- Student lifecycle development
- Nursing education and profession
- Business acumen, counseling frameworks and approaches
- Current professional student populations needs and impediments to persistence
- Federal and state laws regarding student admissions, counseling and record keeping, FERPA, ADA
- Various educational technology systems
- Databases and spreadsheets.
- Higher education administration and academic advising.
- Enrollment management and retention.
- Computer software programs knowledge.
- Outstanding written/oral communication skills adopting a professional [business] writing style
- Planning, organizing, execution and evaluation skills
- Business acumen skills (process improvement, managing change, managing projects, building and managing relationships)
- Excellent customer experience skills (tact, finesse, understanding, empathy, quality, timely, confidently, confidentially, respect, trust)
- Strong analytical skills
- Integrated thinking and action
- Use technology smartly and wisely
Collect relevant data and make data-driven decisions
- Excellent time management
- Neogotiation and persuasion
- Rlationship building
- Emotional intelligence
- Detail and big-picture vision
- Excellent work ethic; heightened sense of accountability and ownership, highly entrepreneurial.
- Able to:
- Must work effectively with a wide range of constituents in a diverse community
- Critically assess, analyze and evaluate information
- Produce reports and recommendations
- Proactively identify opportunities and solutions
- Able to strategize and create streamlined processes
- Manages competing priorities
- Able to function in fast past and fluid environment
Relate well to diverse students, staff and faculty body
- Engage positively and proactively with stakeholders to deliver results
- Lead and collaborate
- Highly demonstrate proactive attitude and be a visionary
- Work independently and as part of a team, workgroup, etc.
- Problem solve
- Build strong internal and external relationships; be calm, collected and patient under pressure
- Prioritize; foresee needs and anticipate.
- Passionate, pen-minded, student-centered, proactive, approachable, patient, positive, accountable, problem-solver, advocate, learner, entrepreneur, energetic, of integrity, confident, results-driven
- Purpose and value driven individual.
- Demonstrated experience in establishing productive relationships with various stakeholders. Experience implementing retention and student success initiatives. Experience developing and maintaining progress reports.
- Familiarity with student information management systems, LMS, degree audit/advising systems, Microsoft Office, Microsoft Teams, and other similar technology platforms to facilitate processes, communication, work flows, data collection, and program creation and delivery.
Classified Title: Academic Advisor
Starting Salary Range: $53,020 – $72,930 annually (commensurate with experience)
Employee group: Full Time
Schedule: Monday – Friday hours 8:30 – 5:00
Exempt Status: Exempt
Location: School of Nursing
Department name: Academic Affairs
Personnel area: School of Nursing
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
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The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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